Privacy Policy
Last Updated: September 15, 2026
At AA Auto Glass, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request our services, or communicate with us.
By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you request an auto glass service, submit an online claim or quote request, contact us, or otherwise interact with our website, we may collect information that you provide to us.
This information may include:
Full name
Phone number
Email address
Mailing or service address
Vehicle make, model, and year
Vehicle Identification Number (VIN)
License plate information
Vehicle registration information
Insurance provider
Insurance policy information
Claim information
Information about your vehicle's glass damage
Any other information you choose to provide through our forms or communications
2. How We Use Your Information
We may collect and use your personal information to:
Provide auto glass repair and replacement services
Schedule appointments and arrange vehicle service
Provide quotes and estimates
Process MPI/Autopac or private insurance claims
Communicate with insurance providers
Process insurance paperwork and related documentation
Arrange direct billing where applicable
Contact you regarding your appointment, claim, vehicle, or service
Respond to questions and customer inquiries
Provide customer support
Process payments and transactions
Maintain business and service records
Improve our website, services, and customer experience
Comply with applicable legal, regulatory, and insurance requirements
We use personal information only for purposes that are reasonably necessary to operate our business and provide the services requested by our customers.
3. Information Submitted Through Our Website
Our website may include forms that allow you to request a quote, start an insurance claim, book a service, or contact our team.
Information submitted through these forms may be used by AA Auto Glass to contact you, assess your service request, arrange your auto glass service, and process insurance-related information when applicable.
Please do not submit information through our website that you do not want us to receive or that is not necessary for your service request.
4. Insurance and MPI Information
If you request assistance with an MPI/Autopac or private insurance claim, we may collect and use information necessary to process the claim.
This information may be shared with the applicable insurance provider or other parties involved in processing your claim or providing the requested service.
We may also communicate with insurance providers on your behalf when necessary to complete your claim or arrange direct billing.
5. Sharing of Personal Information
We do not sell or rent your personal information.
We may disclose personal information when reasonably necessary to provide our services or complete your request.
Depending on the service you request, this may include sharing information with:
Manitoba Public Insurance (MPI)
Your private insurance provider
Insurance-related service providers
Payment processors
Technology or website service providers
Service providers assisting us with business operations
Government, regulatory, or law-enforcement authorities where required by law
We only share information when there is a legitimate business, service, legal, or regulatory reason to do so.
6. Website Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website, improve website performance, and provide a better user experience.
Depending on the technologies installed on the website, information such as browser type, device information, pages visited, approximate location, IP address, and website activity may be collected.
You can manage or disable cookies through your web browser settings. Some website features may not function properly if certain cookies are disabled.
7. Website Analytics
We may use third-party analytics tools to understand how visitors interact with our website.
These services may collect information about your device, browser, pages visited, approximate location, and interactions with our website.
Analytics information helps us understand website performance and improve our online services.
8. Third-Party Websites
Our website may contain links to third-party websites, including insurance providers, government websites, payment services, or other external websites.
Once you leave our website, the privacy practices of the third-party website will apply. We are not responsible for the privacy policies, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before submitting personal information.
9. Protection of Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when submitting personal information online.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, processing insurance claims, maintaining business records, resolving disputes, and complying with legal or regulatory requirements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
11. Your Privacy Choices and Rights
Subject to applicable law, you may have the right to:
Ask what personal information we hold about you
Request access to your personal information
Request correction of inaccurate information
Ask questions about how your information is collected or used
Withdraw consent where applicable
Request deletion of personal information where legally permitted
Raise a concern or complaint regarding our handling of your information
Certain information may need to be retained where required by law, insurance requirements, accounting obligations, or legitimate business purposes.
12. Children's Privacy
Our website and services are intended for a general audience and are not specifically directed toward children.
We do not knowingly collect personal information from children for the purpose of providing auto glass services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable privacy requirements.
Any updates will be posted on this page, together with a revised "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy-related request, please contact us.
AA Auto Glass
175 8 St NE, Portage la Prairie, MB R1N 1C6
Email: info@aaautoglass.ca
Phone: 431-485-4645
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.